Third-Party Website Validity Doubt (low) A third-party review site specializing in scam detection stated they 'have doubts' regarding the validity of EmailOctopus's claim to belong to the Marketing & Advertising niche, though no specific fraud or scam was confirmed.. Public Complaint Non-Response Policy (low) EmailOctopus stated in a public response (Trustpilot) that they 'don’t typically respond on a one-to-one basis to those complaints with an update,' suggesting a policy of non-engagement or delayed response to certain public customer service issues, which can negatively impact reputation management.